Delivery
FREE SHIPPING
All delivery charges will be calculated at checkout.
Free shipping is available for selected countries when order total exceeds below:
HONG KONG: HK$300
MACAU: HK$300
TAIWAN: NT.5,000
SINGAPORE: S$100
UNITED KINGDOM: GBP£100
UNDER FREE SHIPPING MINIMUM
In the case when the free shipping requirement has not been met, the following delivery fees will be applied to your checkout.
HONG KONG: HK$30
MACAU: MOP$53
TAIWAN: NT.600
SINGAPORE: S$10
UNITED KINGDOM: GBP£20
TIME TO DISPATCH
If all items within your order is in-stock we will aim to dispatch them within 2-5 business days.
DELIVERY TIMES
Due to the speed of various logistics providers and the distance between the shipping address and our fulfillment center, below are the estimated shipping time after the order has been dispatched:
HONG KONG: 1-2 Business Days
MACAU: 1-2 Business Days
TAIWAN: 3-4 Business Days
SINGAPORE: 5-7 Business Days
UNITED KINGDOM: 5-10 Business Days
CASE OF PRE-ORDER ITEMS
In the case your order consists of a pre-order item, we may dispatch the available items to you first with shipping fees covered by us if there are at least 3 other items in your order that is in-stock. If you have any inquiries, please do not hesitate to contact our customer care team via Whatsapp or Instagram @dzagedesigns.
ORDER TRACKING
Once your order has been dispatched, you will receive a "fulfillment confirmation" email with your order's associated tracking number.
You may also find your tracking number updated in your accounts page of our website.
AMMENDMENTS & CANCELLATION
If you would like to make changes to your order, please contact our customer care team as soon as possible. Additional shipping fees associated with changes delivery addresses shall be borne from you.
Moreover, changes to discount codes and usage of store credits / gift cards are not permitted once the order has already been placed
Returns & Exchange
7-DAY POLICY
For local orders in Hong Kong & Macau, we have a 7-day return and exchange policy for D'zage Designs products. The 7-day period will start counting once all your products have been received by you.
For exchanges, we will cover the delivery fee for both the additional back-and-forth trips.
Item's with an asterisk in the title under the Archive Sale are excluded.
HOW TO REQUEST REFUND / EXCHANGE
Please simply fill in the Return & Exchange form that arrived in your order. Once filled, you can ship the items you would like to return back to us with the form via SF Express.
For refunds, the returning shipping fee is non-refundable, so please ship it back "Paid At Dispatch".
As we offer shipping covered exchanges, please ship your returning items back to us "Paid At Arrival".
Once the item's have returned to our warehouse, we aim to process the refund / exchange within 3-5 business days.
REFUND / EXCHANGE REQUIREMENT
Please ensure returned items are in their original condition with no damages, stains with all tags intact. If the item is not returned in it's original condition, we reserve the right to reject the exchange or refund request.
REFUNDED AMOUNT
The refunded amount will be the same as the final price paid for the items, however:
If the total for the initial order (after deducting the returned items) do not meet a promotion's minimum spending requirement, the enjoyed promotion will also be deducted from the refundable amount.
For example, if we currently have the “Buy 3 Items Get 10% Off” promotion, and you've purchased 3 items, then later decided to return 1 item, the remaining items will no longer enjoy 10% off.
The difference between the “initial checkout amount” and the “remaining items” will be refunded back to your original payment method.
This is applicable to any promotion that features a minimum spending requirement including but not limited to “Free Shipping”, and “Buy 3 Items Get 10% Off”.
Contact Us
If you have any other questions, please feel free to contact us via:
INSTAGRAM: @dzagedesigns
WHATSAPP: +852 9708 2759
Our customer care operating hours are Monday to Friday, 10am till 6pm
Refunded Amount
The refunded amount will be the same as the final price paid for the item, but:
If returning the item(s) would result in the initial order not meeting a promotions minimum spending requirement, the enjoyed discount will also be deducted from the refundable amount. For example, if we currently have the “Buy 2 Items Get 20% Off” and “Buy 3 Items Get 30% Off” promotions, and you've purchased 3 items and enjoyed 30% off, then later decided to return 1 item, the remaining items will no longer enjoy 30% off, and we will instead offer you the next best promotion being 20% off.
The difference between the “initial checkout amount” and the “remaining items with the next best promotion applied” will be refunded back to your original payment method. This is applicable to any promotion that features a minimum spending requirement including but not limited to “Free Shipping”, “Buy 2 Items Get 20% Off”, and “Buy 3 Items Get 30% Off”.
Moreover, shipping costs associated with returns are non-refundable.
Non-Refundable Items
Please note that clearance items on sale are non-refundable. For ease of identification, an asterisk (*) has been added to the title for non-refundable items. All other items on our site which does not include an asterisk (*) are elligible for returns.
Contact Us
If you have any other questions, please feel free to contact us via:
Website Chat
Instagram @dzagedesigns
Whatsapp +852 9708 2759
Our customer care operating hours are Monday to Friday, 10am till 6pm